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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Analyse factors, barriers and strategies for managing complex RTW cases
   • Identify the factors and barriers that contribute to a complex RTW case
   • Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case
   • Identify mechanisms to support injured persons available within the organisation
   • Determine situations where early intervention or changes to RTW management are required
   • Determine the most appropriate support strategy for particular issues and complexities including mental health and serious injury
2. Develop an individually tailored injury management plan to overcome risks and barriers
   • Identify the needs of the injured person and any indicators of complex issues or risks
   • Seek advice from external specialists where required to assist in the development of a sustainable RTW plan for the injured person
   • Identify suitable duties, reasonable adjustments and area of work for the injured person based on identification of needs and advice from specialists if sought
   • Liaise with relevant team leader to determine a suitable RTW program for the injured person
   • Document a RTW plan identifying key duties, requirements, timeframes and expected outcomes
   • Communicate the RTW plan effectively to all stakeholders adhering to health privacy principles
3. Monitor progress of RTW plan and review management of risk factors
   • Use organisational tools to manage the RTW plan
   • Liaise regularly with the team leader and injured person to monitor progress toward outcomes
   • Proactively identify and manage any barriers, emerging conflicts or issues relating to the RTW plan
   • Communicate sensitively with injured person to minimise confusion and concerns
   • Review early intervention strategy and make changes as required
   • Work in a coordinated manner with the injured person, team leader and other stakeholders to develop solutions or options for future action to attain outcomes
   • Escalate issues that cannot be resolved within own work role to appropriate personnel

Performance Evidence

Evidence of the ability to:

develop individually tailored return to work (RTW) plans for injured persons with complex needs based on an analysis of barriers and factors impacting on individuals

monitor and report on the progress of each injured person.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify and describe factors that can make a RTW case complex or difficult including:

psychosocial risk factors including low morale, poor job satisfaction, sense of unfair treatment or organisational injustice, power imbalances and seniority of client

mental health issues including depression

chronic physical illness

serious injury

stress and trauma

negative workplace relationships including discrimination and low motivation

discuss the impact of workplace culture and co-worker attitudes and perceptions on RTW programs for injured persons

outline mainstream and specialist support provided for a range of complex issues including mental health and serious injury

outline the health privacy principles to be complied with when dealing and communicating with stakeholders

describe formats for designing RTW plans

describe organisational policies and procedures for accessing specialist support for injured persons

describe a range of conflict management and dispute resolution approaches appropriate for RTW management.

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